All in-warranty iPods in need of service must be handled directly by Apple Inc. Our sales staff can help you do a quick diagnosis and assist you in sending your iPod back to Apple and/or help you purchase and register your AppleCare for iPod.
Should your iPod be out of warranty and needs a battery, then MyMacDealer sales and service departments can assist you.
The battery calibration for the PowerBook G4 (15-inch Double-layer SD) has been updated because of a new battery released with this computer. With these computers, follow these steps to calibrate your battery:
Tip: When the battery reaches "empty", the computer is forced into sleep mode. The battery actually keeps back a reserve beyond "empty", to maintain the computer in sleep for a period of time. Once the battery is truly exhausted, the computer is forced to shut down. At this point, with the safe sleep function introduced in the PowerBook G4 (15-inch Double-Layer SD) computers, the computer's memory contents have been saved to the hard drive. When power is restored, the computer returns itself to its pre-sleep state using the safe sleep image on the hard drive.
Our service department is staffed by Apple Certified technicians with years of experience. We provide hardware and software service work in store and on-site as required. To book an on-site service call contact us by email or by phone at 403-543-6227. To utilize our in store service, just drop by!
The service department is busy but we do our best to get back to you concerning your request as soon as possible. Remember, additional help can be obtained directly from Apple by calling 800-263-3394.
For hardware problems with non-Apple products, please call the vendor directly. Companies other than Apple, such as Macally and Iomega prefer you deal directly with them. Many vendor's web sites and contact numbers can be found to the right side of this page under Important Support Phone Numbers.
To email us a service request, click here. Please be sure to be as specific as possible (ie., exact name of machine, detailed problem description, etc.)
The program is designed to give valued customer access to our LEAD technicians' assistance on a pay per call basis.
The program will require the payment of a retainer that will be billed in 6 month blocks and is not applied against support calls. The retainer is the fee to be a member of the pro support plan. The customer who signs up will be given a account number that will allow them to be redirected to Alan through Cathy. The fee per month will be $25.00 to be on the program and must be paid in advance in the amount of $150.00 for 6 months. The fee is non refundable. Payment must be received before any support will be given.
If you require more details regarding the Pro Support Program contact our service department.