Service FAQs (Frequently Asked Questions)

When will my repair be completed?

All service work is done on a first-in, first-out basis. We understand how frustrating it is to be without your computer, so we make every effort to perform your repair as efficiently as possible. Please be aware that we cannot stock most Apple Service parts, however, and that if parts are required, it may take us several business days to obtain them.

Should you need your computer assessed right away, a queue-jumping fee ($105.00) will move you to the top of the queue. Previously booked on-site service calls still take priority over a queue jump. MyMacDealer cannot give a guarantee of repair time. If parts are required the queue-jumping fee will get the unit evaluated and parts ordered faster. Queue-jumping fees are not covered by warranty.

How will I be contacted in regards to my repair?

Should a technician need to discuss your repair, they will call you directly or leave a message for you to call. We can also arrange a consulting session with our technical staff if you require detailed advice and assistance. If we cannot contact you at the phone number provided, your equipment will be taken off the service bench and put back in the queue until you contact us and advise us how to proceed.

Do you service iPods?

Sorry, we do not service iPods. We will gladly attempt to help you with your problem, but we cannot order parts, do warranty work on, or otherwise service any of the iPod family while under Apple's standard warranty.

Do you service non-Apple products?

In general, we do not service non-Apple products, however, we may be able to assist you with obtaining warranty repair of non-Apple products purchased through our stores. Please be aware that you will be responsible for all shipping, handling and labour charges associated with non-Apple warranty for items such as hard drives, printers, et cetera.

Is it possible for me to get more detailed reports of the Service work performed by your technicians?

Our technicians can provide detailed reports of work performed rather than a simple overview statement. This report can be ordered in writing and will be billed at our current service rates for both the time required to write and/or discuss the report.

My computer failed within the first year after purchase. Do I have to pay for Service?

Apple’s standard warranty cover Apple hardware repairs for twelve (12) months from the date of the new equipment purchase. Please be aware that Apple does not cover software issues or data recovery/transfer as part of their warranty. Operating system software is supported through Apple directly (1–800–263–3394) for 90 days from the date of the new equipment purchase, or up to three (3) years from purchase if you have purchased Extended AppleCare.

I purchased Extended AppleCare on my computer. How long is AppleCare valid, and what does AppleCare cover?

Apple’s standard warranty cover Apple hardware repairs for twelve (12) months from the date of the new equipment purchase. Extended AppleCare provides telephone support (1–800–263–3394) and covers hardware repairs for three (3) years from the original date of purchase. AppleCare may be purchased any time in the first year you own your computer. Apple does not cover software issues or data recovery/transfer as part of their warranty.