Before Coming In For Service Before bringing your Apple Computer or related device down to our service centre, read through our notes and recommendations here. It may save you a trip if these tips solve your issue. Things to be aware of: We work on a first come, first served basis. Please be prepared to leave your machine with us for a number of days. We are not Apple Inc. We are an independent, locally owned, Authorized Apple Specialist and Apple Authorized Service Provider Plus. This means that we have our own internal procedures that must be adhered to in order to comply with agreements between our company and Apple. Anything you may have been told by an Apple Employee over the phone will be subject to adherence with our own regulations. We do not service iPods. We will gladly attempt to help you with your problem, but we cannot order parts, do warranty work on, or otherwise service any of the iPod family while under Apple's standard warranty. We do not stock service parts. We must order them on a per case basis. This can take anywhere from 48 Hours to over a week if parts are on backorder from Apple. Due to our contractual obligations with Apple, we cannot allow a machine to be removed from our service centre while waiting for parts. Software issues, physical damage and liquid spills are not covered by any manufacturer's warranty or extended warranty. Things you can try: Run Software Update. Be sure you have the latest software updates on your computer to ensure compatibility. For the first 90 days of purchase (or three years if you've purchased AppleCare) you have free telephone support from Apple. 1-800-263-3394 Try running Disk Utility's "First Aid" function to solve some software issues. This can be run directly from your computer, or the DVD that shipped with your system. Try reinstalling the Operating System (Mac OS X, Mac OS or simply OS). Make sure that you have a proper backup of all of your data. When reinstalling your OS, make sure that you do an “Archive & Install” so that your data is left intact. Reset your computers Parameter RAM. This can be done by holding down the Command-Option-P-R key at start-up. Keep them held down until you hear the computer restart 4 or 5 times. If you have a CD or DVD stuck in your computer, try restarting the computer while holding down the mouse or trackpad button. This may get it out if it’s not physically stuck. Check your warranty status. Even if you are certain as to your warranty status, check the following link to verify with Apple: https://selfsolve.apple.com/GetWarranty.do, if there is a problem, contact Apple to sort it out. When preparing to come down: Have you backed-up your data? We charge for back-up services if you are in need of them, so do it at the office or at home if you can. Remember your username & password. We may need to gain access to your OS to install updates or other software. We require administration access for this. Package your computer appropriately for transportation, but we do not keep boxes or packaging material unless the computer is to be shipped back to you. In this case, we require you provide adequate packaging materials. We do not need your keyboard or mouse or power cord, unless, of course, they're part of the problem. We do not need cases, bags, or screen protectors. The less you bring in, the less we have to track down, record and store for you and the fewer items go missing in action. Do bring in your MacOS disks that shipped with your computer. If shipping your machine with a business associate or friend, please include a sheet with your name, address, daytime phone number, problem description including how to replicate the issue and password.