Service Rates Final warranty coverage for a repair can only be determined once the unit has been diagnosed. Apple does not cover software issues or data recovery/transfer as part of their warranty. Minimum charge for non-warranty repairs is $47.50 plus GST. mymacdealer's standard hourly rate for service labour is $95 per hour plus GST. If we cannot contact you at the phone number provided, your equipment will be taken off the service bench and put back in the queue until you contact us and advise us how to proceed. Customer is responsible for all shipping, handling and labour charges associated with non-Apple warranty for items such as hard drives, printers et cetera. Service Labour Rates* Labour per hour On-site first hour surcharge Hourly telephone support In-shop estimates Queue jumping surcharge Physical Damage Estimate (includes liquid spills) $95.00 $25.00 $95.00 $47.50 $95.00 $95.00 All prices exclusive of GST.* All times calculated in 15 minute blocks with a 30 minute minimum.